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Умови доставки та повернення товарів
1. General terms
1.1. The buyer has the right to return the product within 14 days from the date of receiving the order.
1.2. The product must be returned in its original condition, without signs of use, with all labels and packaging.
1.3. To process a return, a receipt or other proof of purchase must be provided.
2. Return process
2.1. To initiate a return, contact our support team via email or phone listed on our website.
2.2. Fill out the return form provided by our support representative.
2.3. Send the product to the address given by our support team.
3. Return costs
3.1. The buyer is responsible for return shipping costs.
3.2. We are not responsible for damage during return shipping. We recommend using delivery services with tracking and insurance.
4. Refunds
4.1. After receiving and inspecting the returned product, we will notify you of your return status via email or phone.
4.2. If approved, the refund will be issued using the same payment method as the original purchase within 14 business days.
4.3. Initial shipping costs are non-refundable, except when the product is defective or incorrectly shipped due to our fault.
5. Contact information
For any questions about returns or exchanges, please contact our support team:
Email: info@vinadi.com.ua
Phone:
(095) 505 505 4
(096) 505 505 4
Address: Lutsk, Masurova St. 8a